Questions and Answers
- Why do I see an Accrued Interest balance each month? (IFRS 16)
- Can I change an accumulated depreciation balance for a lease, without changing the ROU balance?
- Why don't finance leases have level rent like operating leases?
- How can I access and track my support tickets?
- Why can't I log into EZLease using the temporary password from my welcome email?
- Why can't I sign-in to EZLease with my 'Success Center' credentials? Do I need a password reset?
- Why am I unable to click on certain report options when attempting to run a report?
- How many users can the EZLease software handle at the same time before seeing a drop in performance?
- If multiple users can access the EZLease software at the same time, do they all have the right to modify and edit?
- Can multiple users access EZLease at the same time?
- What's the difference between a lease incentive and initial direct costs (IDC)?
- Cloud Migration FAQs
- Does EZLease adjust for 4-4-5 calendars?
- Searching Zendesk
- How can I move EZLease to a new computer? (On-Prem)
- When I enter a two-digit year, EZLease says the date is not in the proper range of dates even though it is. Why?
- Can I use EZLease as a financial calculator?
- Can I use EZLease in a network environment?
- How can I get the full text of FAS 13 or GASB Statement 13?
- I have leases that are too complex to enter into EZLease. What can I do with them?
- When I open a database, I get an error message saying that the database wasn’t closed properly and EZLease needs to check for errors. What’s wrong?
- I accidentally deleted one of the EZLease system files. How can I get it back?
- The progress bar stalls for a long time in the middle of creating an Excel spreadsheet. Is something wrong?
- The list of lease numbers shows the same lease number more than once, or numbers not in the correct order. What’s going on?
- How can I calculate the present value of operating leases (PVOL)?
- I have a lease paid yearly, and the rent accruing each month changes. Why?
- Why are the interest expense and the interest paid different for a given month?
- My lease agreement has annual (or monthly) payments, but the lease term is not a whole number of years (or months); or my lease starts with a partial month. How do I enter it?
- How do I report lease incentives separately from rent?