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  1. EZLease Success Center
  2. FAQs
  3. Questions and Answers

Questions and Answers

  • How do I print reports and attachments?
  • Webinar & CPE FAQs
  • My gross rent is different than actual rent paid. How do I account for this in EZLease?
  • Why do I see an Accrued Interest balance each month? (IFRS 16)
  • Can I change an accumulated depreciation balance for a lease, without changing the ROU balance?
  • Why don't finance leases have level rent like operating leases?
  • How can I access and track my support tickets?
  • Why can't I log into EZLease using the temporary password from my welcome email?
  • Why can't I sign-in to EZLease with my 'Success Center' credentials? Do I need a password reset?
  • Why am I unable to click on certain report options when attempting to run a report?
  • How many users can the EZLease software handle at the same time before seeing a drop in performance?
  • If multiple users can access the EZLease software at the same time, do they all have the right to modify and edit?
  • Can multiple users access EZLease at the same time?
  • What's the difference between a lease incentive and initial direct costs (IDC)?
  • Cloud Migration FAQs
  • Does EZLease adjust for 4-4-5 calendars?
  • Searching Zendesk
  • How can I move EZLease to a new computer? (On-Prem)
  • When I enter a two-digit year, EZLease says the date is not in the proper range of dates even though it is. Why?
  • Can I use EZLease as a financial calculator?
  • Can I use EZLease in a network environment?
  • How can I get the full text of FAS 13 or GASB Statement 13?
  • I have leases that are too complex to enter into EZLease. What can I do with them?
  • When I open a database, I get an error message saying that the database wasn’t closed properly and EZLease needs to check for errors. What’s wrong?
  • I accidentally deleted one of the EZLease system files. How can I get it back?
  • The progress bar stalls for a long time in the middle of creating an Excel spreadsheet. Is something wrong?
  • The list of lease numbers shows the same lease number more than once, or numbers not in the correct order. What’s going on?
  • How can I calculate the present value of operating leases (PVOL)?
  • I have a lease paid yearly, and the rent accruing each month changes. Why?
  • Why are the interest expense and the interest paid different for a given month?
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