Below are a few tips to help you find content more easily within Zendesk:
Find multiple words: Use double quotes (") around each word to find content that contains all those words.
"article" "title" "section" "author" retrieves content that contains all four words, in any order. Make sure you put spaces between the search words, otherwise the search handles the text as one string.
You'll get hits if there is a stemmed version of a word (e.g. articles). You won't get hits where content contains only the words title and section, for example.
If you use single quotes (') around a word, the single quotes are ignored. If you search for
'article' 'title' 'section' 'author', you'll see hits for all content that contains any of the words title or article or section or author (exactly as if you had searched without the single quotes).
Find a phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase.
"article title" retrieves all content that contains the words article and title, in that order. You'll also get hits if there is a stemmed version of the word (e.g. articles). You won't get hits where content contains only the word title, for example.
If you use single quotes (') around a phrase, the single quotes are ignored.
Exclude results containing certain words: Use the minus operator (-) in front of the search term to find content that does not include that word or phrase.
For example, reporting bugs -support returns content containing the words reporting and bugs, but excludes those that contain the word support from the result set.
Combine operands for advanced search: you can combine the operands above to find a very specific set of results.
For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs, but does not contain the word support.