Overview
Looking for help with EZLease? There are a couple options when you need customer support. Pick the one that works best for you:
- Option 1 - Searching the EZLease Success Center
- Option 2 - Searching the 'EZ Answers' bot on the EZLease dashboard
- Option 3 - Contact EZLease support by submitting a ticket via the Success Center
- Option 4 - Contact EZLease support by emailing your inquiry to support@ezlease.com
Note: EZLease does not currently offer on-demand phone support. Tickets often require documentation that cannot be conveyed by phone. Additionally, due to security restrictions, our support team is limited to what can be discussed on the phone. Once a ticket is submitted, support agents can schedule video calls to discuss inquiries, as needed.
| Important: EZLease highly advises against sharing sensitive information such as passwords or credit card information in support tickets, or within emails in general. Providing such information can pose a security risk to yourself or your company. |
Option 1 - Searching the EZLease Success Center
Whether you're looking for answers to a question, steps on performing certain tasks, troubleshooting tips, or the latest release notes, the best place to start is the EZLease Success Center. All EZLease help articles and videos are available on the Success Center 24 hours a day, 7 days a week.
Users can navigate the Success Center by choosing a specific category that relates to their inquiry, or by using a keyword search.
Option 2 - Searching 'EZ Answers'
If you're in EZLease, and don't feel like navigating to the Success Center, you can search for answers and tips using our bot, EZ Answers. This allows users to easily find the latest release notes, get help on the topics you need, or even to provide feedback to our product team. Simply type a key word or phrase to get your results.
We plan to continue building this feature out over time.
Option 3 - Submit a support ticket via the Success Center
If you can't find the answers you're looking for, submit an inquiry directly from the EZLease Success Center. At the top-right corner, click the Submit a request button. You'll be taken to the ticket submission page, where you have a few ticket forms to choose from, depending on the nature of the request.
Selecting the correct ticket form, and completing the fields with an much detail as possible helps our support team assist you more quickly and route the ticket to the appropriate teams.
Note: You don't have to be logged in to submit a ticket; however, we highly suggest creating an account and logging in so that you can more easily track your tickets.
Ask a question
This is the main ticket form, used for all inquiries and some requests. When using this form, you'll also select a ticket Workspace / Lease Type, and whether or not you're providing access to your account instance.
Note: This request form does not work for Essential plan customers, as those accounts do not include technical support.
Report an Issue
This form is used for requesting assistance with an error or technical issue that you're experiencing while using EZLease or running reports.
Note: This request form does not work for Essential plan customers, as those accounts do not include technical support.
Add/Remove user(s) request
This form is specifically used for user-related requests, such as configuring Super Admins, adding/removing/editing users, resending welcome email credentials, etc.
Request an EZLease SOC report
Use this form to request an EZLease SOC 1 Type 2 report and a corresponding gap/bridge letter, as needed.
Submit an enhancement idea
Is there a feature that you wish to see in EZLease? Please let us know by submitting your idea using the enhancement idea form. Requests are reviewed by our product team for analysis and prioritization.
Option 4- Submit a support ticket via email
If you're unable to submit your inquiry from the Success Center, you can opt to send an email request to support@ezlease.com. When logging a ticket via email, be sure to include as much detail as possible, in order for us to best assist you.
Please include the following information in the email request:
- Company/ account name
- A detailed description of your request, inquiry, or issue
- Supporting materials (i.e. screenshots, reports, calculations)
- Priority (Normal or High)
Tracking and replying to EZLease support tickets
For more, see Managing my support tickets via the EZLease Success Center.
Related links:
Managing my support tickets | EZLease Quick-start guide | Getting started with EZLease